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Support the success of research students’ academic journey
UC Level 6, Salary Range $91,509 pa - $98,506 pa plus 17% Super
Full Time, Continuing Opportunity
About us:
University of Canberra’s vision is that “Together we work to empower, connect and share knowledge with our people, cultures and places.” UC is engrained in the local community and we aim to challenge the status quo through the pursuit of excellence in teaching, learning and research. The University of Canberra is ranked in the top five universities globally for reducing inequalities (THE Impact Rankings, 2023).
About the role:
The Graduate Research School at UC is seeking a dedicated and detail-oriented Higher Degree by Research (HDR) Services Coordinator, to join our busy team. Reporting to the Team Leader, HDR Services, this role plays a pivotal part in delivering high-quality administrative support across the HDR candidate lifecycle—from admissions and enrolment to progress, wellbeing, and completions.
Key responsibilities:
As HDR Services Coordinator, you will:
Collaborate with the HDR (Higher Degree by Research) Services team to provide comprehensive administrative support and contribute to team goals.
Ensure compliance with international student regulations, including issuing Confirmation of Enrolment and adhering to ESOS and DFAT requirements.
Administer HDR admissions and scholarships processes.
Administer candidature milestones such as enrolment, progress reports, leave, and fee adjustments.
Support strategies to improve Research student retention and completion rates.
Facilitate thesis examinations ensuring students meet graduation requirements.
Provide expert policy advice and resolve candidate queries, escalating complex issues as needed.
Identify and implement business process improvements.
Maintain clear and consistent communication with candidates, supervisors, and stakeholders.
About you:
To be successful in this role, you will have:
Strong administrative experience, university or research environment would be advantageous.
Excellent communication with strong customer service and stakeholder engagement skills.
A proactive approach to problem-solving and process improvement.
Knowledge of international student compliance and HDR policies is highly desirable.
Ability to work collaboratively in a team and manage competing priorities effectively.
This is a fantastic opportunity to make a meaningful impact on the academic journey of Research candidates. You’ll be part of a supportive team that values innovation, collaboration, and continuous improvement.
Offerings/ Benefits/ Culture:
The University offers excellent conditions and benefits such as:
Flexible working arrangements and Family-friendly policies
On campus Gym, Medical services, Cafes, Post office, Supermarket and Childcare facilities.
Professional Development offerings (study assistance, corporate programs and discounts)
Innovative work environment with a diverse and inclusive culture
Access to Employee Assistance Program and a corporate private Health Plan (Bupa)
University of Canberra is a values based organisation and sets a goal to be the national sector leader in equity, diversity, inclusion and access via Connected – A Decadal Strategy 2023-2032 . UC encourages applications from Aboriginal and Torres Strait Islander peoples, people with disability and people from culturally and linguistically diverse backgrounds.
Eligibility:
Applicants who wish to apply for this position should have valid working rights at the time of submission.
The University of Canberra is committed to the safety of vulnerable and young people. As such, successful applicants will be required to have a current ACT working with vulnerable people registration. For further details on how to apply please click https://www.accesscanberra.act.gov.au
How to apply:
Please apply with you Resume only, no other documentation is required at this stage. Please ensure you take the time to align your Resume with the Position Description
If you are initially shortlisted, you may be asked to complete an online one-way video interview. There will be a list of pre-set questions that will need to be answered within a stipulated time.
For job specific information: Please contact Sasha Peakall - Manager, Graduate Research School - Sasha.Peakall@canberra.edu.au - 02 62068740.
For recruitment and application questions: please contact the Talent Solutions team on 02 6206 3867 or email uctalent@canberra.edu.au . If you would like to request a reasonable adjustment to the selection process, please feel free to contact us.
Closing date: 11.55pm, 27 July 2025
