VIDEO
Make a Meaningful Impact in Student Support
UC Level 6, Salary Range $91,509 pa - $98,506 pa plus 17% Super
Full Time, Continuing Opportunity
About us:
Looking for a career that matters? At the University of Canberra, you’ll be part of a forward-thinking institution that values creativity, diversity, and public service. Located in Australia’s capital, UC is a hub of innovation and opportunity, where staff work alongside industry and government to solve real-world challenges. With a strong commitment to reducing inequalities and supporting first-in-family students, UC offers a workplace culture that’s inclusive, impactful, and full of possibilities. Come build your future with us — and help shape the future of education.
We stand firm and dedicated to upholding fundamental values such as inclusivity, honouring Indigenous cultures (Narragunnawali), driving positive change, nurturing curiosity, and promoting collaborative efforts. We are committed to leading the national education sector in championing equity, diversity, inclusion, and accessibility via Connected – A Decadal Strategy 2023-2032 .
About the opportunity:
This people-centred role is ideal for someone who enjoys solving complex challenges, interpreting policy, and implementing practical solutions that support student success.
As the first point of contact for students, you’ll provide tailored career advice, develop study plans, and offer compassionate pastoral care. A background in higher education is advantageous, as it helps you understand the unique needs and expectations of university students.
We’re looking for someone who is self-driven, student-focused, and committed to creating a welcoming and inclusive environment. The role also involves participating in key campus events—including orientation and open day—which may require occasional after-hours availability.
Key Responsibilities:
Serve as the first point of contact for students and staff, providing course-level information and general guidance in a friendly and professional manner
Respond to enquiries across multiple channels including drop in, email, and phone enquiries
Develop, update, and maintain student study plans, ensuring alignment with academic requirements and individual goals
Collaborate with internal teams to resolve student issues
Provide secretariat support
Contribute to the review, development and continuous improvement of student focused systems, processes and procedures;
Requirements:
Confidently navigate and utilise university-specific databases and systems, demonstrating a high level of digital literacy and adaptability
Maintain the highest standards of confidentiality, exercising sound judgement, tact, and discretion in all interactions and decision-making
Offerings/ Benefits/ Culture:
The University offers excellent conditions and benefits such as:
Flexible working arrangements
Family-friendly policies
On campus Gym, Medical services, Cafes, Post office, Supermarket and Childcare facilities.
Professional Development offerings (study assistance, corporate programs and discounts)
Innovative work environment with a diverse and inclusive culture
Access to Employee Assistance Program and a corporate private Health Plan (Bupa)
What we need from you: To be considered for this position, we require your Resume and a cover letter explaining what skills you would bring to the role; no additional documents are necessary.
Submit your Resume through the “Apply Now” tab. We kindly ask that you take this opportunity to align your Resume with the Position Description, ensuring that your skills and experience are clearly articulated in connection with the specific requirements of the role.
If you are initially shortlisted, you may be asked to complete an online one-way video interview. There will be a list of pre-set questions that will need to be answered within a stipulated time.
Working rights: Applicants who wish to apply for this position must have valid working rights at the time of submission.
WWVP: The University of Canberra is committed to the safety of vulnerable and young people. As such, successful applicants will be required to have a current ACT working with vulnerable people registration. For further details on how to apply please click https://www.accesscanberra.act.gov.au
For job specific information: please contact Serena Chong, Education Manager, on 02 6201 5864 or email Serena.Chong@canberra.edu.au
For recruitment and application questions: please contact the Talent Solutions team on 02 6206 3867 or email uctalent@canberra.edu.au . If you would like to request a reasonable adjustment to the selection process, please feel free to contact us.
Closing date: 11.55pm, Sunday 28 September 2025
