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About us:
University of Canberra is more than a university, it’s a community committed to shaping a better world through education, research, and opportunity with a strong commitment to inclusivity and reducing inequalities. Our vibrant campus in Australia’s capital city is a hub of innovation, opportunity and a launchpad for a diverse cohort including first-in-family students and future leaders alike. If you are looking for a career that matters with a welcoming, values based, forward-thinking institution, come build your future with us.
About the role:
Love helping people? Thrive in a fast-paced, student-focused role? We’re looking for a confident, friendly and motivated Student Advisor who can hit the ground running and genuinely loves working with people.
This is a student-facing role for someone who brings a strong customer service mindset, learns quickly, and enjoys solving problems. You’ll be a trusted first point of contact for students and academics alike, supporting students through their study journey and helping them navigate systems, processes and opportunities with confidence.
Key responsibilities:
Delivering exceptional, student-focused customer service by case-managing and resolving enquiries from prospective and current students via CRM, face-to-face, email and phone.
Providing advice on study plans, enrolment, course rules, versions, and student progression, escalating complex matters where required.
Supporting student recruitment activities such as Open Day, Course Advice Days and school visits.
Administering key student and course functions including Admissions, Course Progress & Completion, and Academic Integrity.
Coordinating and supporting internship and WIL activities in collaboration with Unit Convenors.
Working collaboratively with academics and professional staff across the University to resolve issues and deliver positive outcomes.
About you:
You bring a strong customer service focus, a can-do attitude and the ability to learn quickly in a busy environment. You’re comfortable navigating systems, enjoy problem-solving, and take ownership of tasks from start to finish.
Offerings/ Benefits/ Culture:
The University offers excellent conditions and benefits which can be explored on our “Work at UC ” site which includes:
Flexible working arrangements and Family-friendly policies
On campus Gym, Medical services, Cafes, Post office, Supermarket and Early Childhood Education and Care facilities.
Professional Development offerings (study assistance, corporate programs and discounts)
Innovative work environment with a diverse and inclusive culture
Access to Employee Assistance Program and a corporate private Health Plan (Bupa)
University of Canberra is a values based organisation and sets a goal to be the national sector leader in equity, diversity, inclusion and access via Connected – A Decadal Strategy 2023-2032 . UC encourages applications from Aboriginal and Torres Strait Islander peoples, people with disability, neurodiversity and people from culturally and linguistically diverse backgrounds.
Eligibility:
Applicants who wish to apply for this position should have valid working rights at the time of submission.
The University of Canberra is committed to the safety of vulnerable and young people. As such the successful candidate will be required to have a current ACT working with vulnerable people registration.
How to apply:
Please apply with your CV and a 1-page cover letter that outlines your customer service experience, problem-solving skills, and ability to work collaboratively. Student Advisor Position Description linked here.
If you are initially shortlisted, you may be asked to complete an online one-way video interview. There will be a list of pre-set questions that will need to be answered within a stipulated time.
For job specific information: please contact Lucy Gledhill, Student Engagement Manager, lucy.gledhill@canberra.edu.au .
For recruitment and application questions: please contact the Talent Solutions team on 02 6206 3867 or email uctalent@canberra.edu.au . If you would like to request a reasonable adjustment to the selection process, please feel free to contact us.
Closing date: 11.55pm, Sunday 8 February 2026
