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Support student success by delivering an exceptional education experience
UC Level 5, Salary Range $81,918 pa - $93,070 pa plus 17% Super
Full Time, Continuing Opportunity
About us:
University of Canberra is more than a university, it’s a community committed to shaping a better world through education, research, and opportunity with a strong commitment to inclusivity and reducing inequalities. Our vibrant campus in Australia’s capital city is a hub of innovation & opportunity. Ranked number one in Canberra for graduate outcomes and student support, UC values progress over perfection, inclusion over competition, and real‑world impact over prestige. If you’re looking for a career that matters, where you can belong, grow, and help shape what’s next, you’ll find your place at UC.
About the role:
Are you passionate about customer service and student experience?
Our Faculty of Health , with the largest student cohort, is recruiting for a highly organised and student-focused Education Advisor to join our busy Education Team. Working closely with the Education team and academic staff, this position ensures course and program information is accurate, accessible, and aligned with university standards. This position is central to enhancing the student experience by supporting students from admission through to graduation while contributing to initiatives that improve student retention and success.
Key responsibilities include:
Customer Service, respond to enquiries from prospective students, current students, and alumni via CRM, email, phone, and in person
Manage a portfolio of student and course administration activities, including Admissions, Course progression and completion, study plans and Academic integrity
Coordinate faculty participation in events such as Open Days, Welcome Weeks, and recruitment activities
Build strong working relationships with academic staff, coordinators, and university stakeholders
Resolve issues collaboratively and contribute to continuous improvement
Deliver administrative assistance to the Senior Education Coordinators and Education Manager
About you:
To be considered for this role, you will have:
A passion for supporting student success
Excellent communication and interpersonal skills
Strong organisational skills and attention to detail
Experience in student administration, higher education, or a related field will be advantageous (but not essential)
Ability to interpret policies and apply them in a practical, student-centred way
Confidence managing multiple priorities and working collaboratively across teams
A commitment to delivering high-quality service and improving the student experience
Offerings/ Benefits/ Culture:
The University offers excellent conditions and benefits which can be further explored on our “Work at UC ” site such as flexible, family-friendly policies, on site gym, on site medical services, a grocery store, and Early Childhood Education and Care facilities.
We believe people deserve to feel welcome, supported, and empowered to realise their potential. Being a values based organisation, UC sets a goal to be the national sector leader in equity, diversity, inclusion and access via our Reconnected Strategy . UC encourages applications from Aboriginal and Torres Strait Islander peoples, people with disability, neurodiversity and people from culturally and linguistically diverse backgrounds.
Eligibility:
Applicants who wish to apply for this position should have valid working rights at the time of submission.
The University of Canberra is committed to the safety of vulnerable and young people. As such, successful applicants will be required to have a current ACT working with vulnerable people registration. For further details on how to apply please click https://www.accesscanberra.act.gov.au
How to apply:
Please apply with your Resume only, no other documentation is required at this stage. Please ensure you take the time to align your Resume with the Position Description
If you are initially shortlisted, you may be asked to complete an online one-way video interview. There will be a list of pre-set questions that will need to be answered within a stipulated time.
For job specific information: please contact Tanika Fallon, Senior Education Coordinator - Tanika.Fallon@canberra.edu.au or 02 6201 5847.
For recruitment and application questions: please contact the Talent Solutions team on 02 6206 3867 or email uctalent@canberra.edu.au . If you would like to request a reasonable adjustment to the selection process, please feel free to contact us.
Closing date: 11:55pm, Sunday 31 May 2026
