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Deliver advice, solve problems and support research success
UC Level 5, Salary Range $81,918 pa - $93,070 pa plus 17% Super
Full Time Continuing Opportunity
About us:
University of Canberra is more than a university, it’s a community committed to shaping a better world through education, research, and opportunity with a strong commitment to inclusivity and reducing inequalities. Our vibrant campus in Australia’s capital city is a hub of innovation, opportunity and a launchpad for a diverse cohort including first-in-family students and future leaders alike. If you are looking for a career that matters with a welcoming, values based, forward-thinking institution, come build your future with us.
About the role:
We are looking for a customer-focused Advisor to join our collaborative Higher Degree by Research (HDR) Services team. Working across the full HDR candidate lifecycle, you will manage enquiries and provide administrative support for admissions, scholarships, enrolment, candidature, milestones, examinations and completions.
This is an excellent opportunity for someone who enjoys solving problems, building relationships and delivering outstanding customer service in a fast-paced environment.
Key responsibilities:
Provide professional, timely customer service via phone, email and face-to-face channels.
Manage and resolve HDR enquiries, escalating complex matters where required.
Support HDR admissions, scholarships, enrolment and candidature administration.
Coordinate candidate milestones, examinations and completion processes.
Build effective relationships with candidates, supervisors and faculties.
Offerings/ Benefits/ Culture:
The University offers excellent conditions and benefits which can be explored on our “Work at UC ” site.
University of Canberra is a values based organisation and sets a goal to be the national sector leader in equity, diversity, inclusion and access via Connected – A Decadal Strategy 2023-2032 . UC encourages applications from Aboriginal and Torres Strait Islander peoples, people with disability, neurodiversity and people from culturally and linguistically diverse backgrounds.
Eligibility: Applicants who wish to apply for this position should have valid working rights at the time of submission.
How to apply:
Please apply with your CV only, no other documentation is required at this stage. Ensure that you take the time to align your CV with the Position Description requirements. We want to understand how your skills and experience relate to the position you are applying for.
If you are initially shortlisted, you may be asked to complete an online one-way video interview. There will be a list of pre-set questions that will need to be answered within a stipulated time.
For job specific information: please contact Tahlee Stacey, Team Leader, HDR Services, tahlee.stacey@canberra.edu.au .
For recruitment and application questions: please contact the Talent Solutions team on 02 6206 3867 or email uctalent@canberra.edu.au . If you would like to request a reasonable adjustment to the selection process, please feel free to contact us.
Closing date: 11.55pm, Sunday 12 July 2026
